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Frequently Asked Questions
Quick answers about accounts, orders, Discord, and order status.
How do I place an order?+
Create an account, add the products you want to your cart, open checkout, enter your Discord ID or username, and place the order. You will receive a unique Order ID after the order is created.
Do I need an account?+
Yes. An account is required to place an order and to view your order history and current order status.
Where can I see my orders?+
Open My Account after logging in. Your Order ID, selected products, notes, total, date, Discord ID, and current status will appear under My Orders.
What do the order statuses mean?+
Pending means your order has been received. Processing means work has started. Completed means the order has been fulfilled. Cancelled means the order will not be fulfilled.
Why do you ask for my Discord ID?+
Discord is used to communicate about your order, confirm details when needed, and coordinate fulfillment.
Can I add special instructions?+
Yes. Products that support order notes include a note field. Any note you enter is saved with the order.
How do I contact support?+
Use the Join Discord or Discord links on the website to reach the community and support server.